Information We Collect
Personal Information
We collect personal information that you provide to us, including:
- Name, address, phone number, and email address
- Date of birth and Social Security number
- Insurance information and billing details
- Emergency contact information
- Medical and dental history
- Treatment records and clinical notes
- Payment and financial information
Website Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device type and operating system
- Location data (with your consent)
Communication Records
We maintain records of:
- Phone calls and voicemails
- Email correspondence
- Text messages (if you opt in)
- Appointment scheduling communications
How We Use Your Information
We use your information to:
- Provide dental care and treatment
- Schedule appointments and send reminders
- Process insurance claims and billing
- Communicate about your treatment and oral health
- Maintain accurate medical records
- Comply with legal and regulatory requirements
- Improve our services and patient experience
- Send educational materials and practice updates (with your consent)
Information Sharing and Disclosure
Healthcare Operations
We may share your information with:
- Insurance companies for claims processing
- Dental laboratories for treatment planning
- Specialists for referrals and consultations
- Other healthcare providers involved in your care
- Legal representatives, when required by law
Third-Party Service Providers
We work with trusted partners who help us operate our practice:
- Payment processors for billing and collections
- IT support companies for system maintenance
- Marketing services for practice communications
- Call tracking services for appointment scheduling
- Cloud storage providers for secure data backup
Legal Requirements
We may disclose information when required by:
- Court orders or legal proceedings
- Government agencies and regulatory bodies
- Public health authorities
- Law enforcement agencies
- Emergency situations to protect health and safety
Your Rights and Choices
HIPAA Rights
Under the Health Insurance Portability and Accountability Act (HIPAA), you have the right to:
- Access and review your health information
- Request corrections to inaccurate information
- Restrict how your information is used or shared
- Request confidential communications
- File complaints about our privacy practices
- Receive a copy of our Notice of Privacy Practices
Communication Preferences
You can:
- Opt out of marketing communications at any time
- Choose how we contact you (phone, email, text)
- Update your contact preferences
- Unsubscribe from newsletters and promotional materials
Website Preferences
You can:
- Control cookie settings through your browser
- Opt out of website analytics tracking
- Disable location sharing
- Clear stored website data
Data Security and Protection
We implement comprehensive security measures to protect your information:
- Encrypted data transmission and storage
- Secure, password-protected systems
- Regular security audits and updates
- Limited access to authorized personnel only
- Secure disposal of paper and electronic records
- HIPAA-compliant cloud storage solutions
Data Retention
We retain your information as long as necessary for:
- Providing ongoing dental care
- Meeting legal and regulatory requirements
- Resolving billing and insurance matters
- Maintaining accurate medical records
Generally, we retain:
- Active patient records indefinitely
- Inactive patient records for 7 years after their last visit
- Financial records for 7 years
- Website analytics data for 2 years
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide relevant content and advertisements
You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws and regulations. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to active patients
- Providing notice during your next appointment
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Maple Glen Modern Dentistry
Phone: (267) 603-6463
Privacy Officer: 520 Limekiln Pike, Suite 13, Ambler, PA 19002
For HIPAA-related concerns or complaints, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights.
Effective Date
This Privacy Policy is effective as of [Date] and was last updated on [Date].
Your privacy is important to us. We are committed to maintaining the confidentiality of your personal and health information while providing you with exceptional dental care in a comfortable, modern environment.
